JAime- insert questions and answers in here and I will format it.
We can do something like zappos- where when they click onto the question = it scrolls down to the expanded answer. OR maybe most of our answers are only a sentence, if that's the case, then we can just do question and answer within the same line like this:
What size am I in tops or bottoms? You can find our sizing <here> (and it will link to size chart)
you can look at other big sites FAQ pages as well for other answer ideas but since you have been doing Customer Service forever, I'm sure you know what should be on here
Then we can have it at the footer and maybe link on your email responses