During the COVID-19 Pandemic, we are operating at reduced hours in a commitment to keeping our staff and souls safe and healthy. Our showroom is open for shopping strictly by appointment only, and our office will be closed indefinitely on Wednesdays, but will continue dispatching your orders every other weekday. Whilst there are no delays in getting your orders out our doors, there may be some limitations on postal systems in your area*, so please give your delivery drivers a little extra time to get their jobs done safely and securely. From the bottom of our hearts, we thank you SO MUCH for your continued support and understanding during this time of uncertainty.

*update from Australia Post 25th May, 2020: "Destinations including New Zealand continue to face challenges. Late flight cancellations along with a 40% increase in volume to New Zealand have impacted our ability to deliver parcels into New Zealand. We are making every effort to secure more capacity to New Zealand to meet this demand, however, we may need to send your items via Air or Sea Freight depending on what we deem is the more reliable transport method. For key services to New Zealand, we‚Äôre experiencing delays of up to 10 ‚Äď 15 business days. We will continue to prioritise aged items and Express Services via air." ¬†¬†

 

CAN I TRY ON JOLYNS IN PERSON?

*** BY APPOINTMENT ONLY! ***

YES! Click & Collect is the latest and greatest way to get exactly what you're after! If this is your first time buying with us or you want to try a new cut, this is your saviour. Shop online, choose your style, size, colour (the whole rainbow if you want), and select "Click & Collect" for your shipping method. Your order will be packed up and ready for you to collect from our office in Varsity Towers the following business day (give us a call on 0403 233 910 if you're having trouble finding us). You're most welcome to try on your togs when you come to pick them up, and swap over anything that isn't quite "you". We want you to look and feel confident, beautiful and ready to take on the world in your new JOLYN's!

Parcels will be ready for collection after 1pm the next business day (we are closed weekends!) of placing your order, i.e. if you order on Monday at 3pm, your togs will be ready by 1pm on Tuesday, excluding orders with printing. You will receive a dispatch notification via email or text when your order is ready to collect. 

 

NEED HELP CHOOSING YOUR SUIT?

Check out our handy style guide and have a browse through our customer reviews for real life feedback on each style. Also have a look at our onesie fitting tips here, so you know exactly how your suit should fit!

  

HOW CAN I CONTACT YOU?

Visit our Contact Us page to get in touch :)

 

SUITS

ARE JOLYN'S CHLORINE RESISTANT?

All JOLYN styles are Chlorine Resistant! Our swimwear is made with 100% Polyester Fabric. The greatest news is that even our lining is 100% polyester meaning that your suit will tackle the chlorine better than any other brand. 

 

WHAT STYLES CAN I TRAIN IN?

JOLYN's are designed by athletes for athletes. All of our swimwear is suitable for training....yes that even includes the triangle top!  We pride ourselves on creating swimwear that not only looks good but stays on, as long as you double knot the tie-backs we promise they won't come undone during the hardest of workouts.   

We do have a few bottoms that are drawstring-less that have been created for our Beach Volleyball athletes. They are perfect for diving in the sand however we do not recommend them for diving in the pool or the ocean. These bottoms are very well labelled on the website to ensure you don't order them by mistake.  

 

HOW SHOULD I CARE FOR MY JOLYN'S? 

To keep your swimmers so fresh and so clean, rinse them in cold water (no soap needed) and hang dry. Please DO NOT iron, dry clean, bleach, or put your togs in the dryer! For more info on how to best look after your togs, head to our Swimwear Care Tips blog. 

 

HOW DO YOUR SUIT SIZES COMPARE TO OTHER BRANDS?

Our suits tend to run smaller than most other swimwear brands. If you are unsure of your size we usually recommend going one size up from what you normally wear. Click here for our size chart and measurement guide.

 

A SUIT I WANT IS OUT OF STOCK. WHEN WILL IT BE RESTOCKED?

We do our best to restock our solid colours every 2-3 weeks or so. Most prints and contrast suits are limited edition and do not get restocked online once they have been sold out.

Our inventory turns over very quickly, so always check our website and social media pages for updates! @jolynaustralia + jolynaustralia

If the style you're after is out of stock, you can sign up to be notified when that item is restocked. Simply add your email to the 'Item out of stock' pop-up on your chosen product.

 

WHERE ARE YOUR SUITS MADE? 

We make our suits in the United States. We believe strongly in being a socially responsible company and work closely along side our awesome production crew to get our suits made with top quality.

 

HOW SHOULD I WASH MY SWIMWEAR?

We recommend thoroughly hand washing and air drying your suit after every use.  Please avoid any washing or drying machine as those may cause damage to your Jolyn. 

 

ORDERS 

CAN I CHANGE OR CANCEL MY ORDER?

Once you place an order, we start on the packing and shipping process right away, so we are unable to make changes. If you realize you’ve made a mistake in your order, please email us.

 

HOW CAN I TRACK MY ORDER?

Once your order has been shipped you will receive a shipping confirmation email with a tracking number. You can track your package here. See below for further shipping information and timeframes, bearing in mind that Australia Post advises that over 90% of late items arrive within 3 business days of their due date.

 

I RECEIVED A DAMAGED/DEFECTIVE/INCORRECT ITEM. WHAT DO I DO?

Please contact us immediately and we will be happy to help you. Email us.

IMPORTANT!!! ‚úā----------- We know you're gonna be super excited to rip open your parcel when it arrives, but PLEASE take care when opening your bag with scissors, as they just might cut right through the togs inside! And that's what real devastation feels like. -------‚úā----

 

SHIPPING

HOW MUCH IS POSTAGE?

Australia Standard shipping AU$8.00

Australia Express shipping AU$12.00

International Pack & Track shipping AU$12.00

International Express shipping AU$16.00

Rest of World (outside Oceania) standard shipping AU$20.00

* Please note that the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered.

 

WHEN WILL MY ORDER ARRIVE?

We post with Australia post and use their guidelines for delivery time. 

Standard Shipping within Australia is between 2-8 business days

Express Shipping within Australia is between 1-4 business days

International Pack & Track is between 5-10 business days 

International Express is between 3-8 business days

*update from Australia Post 25th May, 2020: "Destinations including New Zealand continue to face challenges. Late flight cancellations along with a 40% increase in volume to New Zealand have impacted our ability to deliver parcels into New Zealand. We are making every effort to secure more capacity to New Zealand to meet this demand, however, we may need to send your items via Air or Sea Freight depending on what we deem is the more reliable transport method. For key services to New Zealand, we‚Äôre experiencing delays of up to 10 ‚Äď 15 business days. We will continue to prioritise aged items and Express Services via air." ¬†

* If we were in charge of the post, we would opt for a super long distance and deadly accurate bathers cannon, and blast them to you with lightning fast speed so you could wear them straight away. *
** Unfortunately we can't take responsibility for Aus Post's speediness within the above estimates and can only follow up orders that have exceeded the guidelines provided to us by Aus Post as above. **
*** Please do let us know if your shipping time exceeds the estimates above and we'll get straight onto it. ***
**** Aus Post advises that over 90% of late parcels arrive within 3 business days of their due date. Your patience is very much appreciated! Please track your order online through Aus Post here before getting in touch with us (as we'll only be able to give you the exact same tracking info). ****
***** Once your parcel leaves our warehouse, it becomes the responsibility of Aus Post. In the unfortunate circumstance of a non-delivery (including issues with Safe Drop), an investigation will need to be launched directly with Aus Post by the customer. *****

 

WHEN WILL MY ORDER SHIP?

We try our best to get you your suits right away. All orders placed by 10am are generally processed and dispatched that afternoon. 

We are closed on the weekends. Orders placed on Friday, or the weekend, will ship out the following Monday. This includes regular Australia Post, Express Australia Post, and International Air Mail.

  

MY ORDER WAS DELIVERED BUT I NEVER GOT IT. WHAT DO I DO?

Sometimes orders get delivered to your local post office or the wrong house by accident. First check with your neighbours, mailman and local post office. Still no luck? Email us.

 

RETURNS / EXCHANGES

 HOW DO I RETURN SOMETHING?

Sometimes, your suit just ain't quite right - we know that! Read our Returns & Exchanges info here for everything you could possibly need to know about returning your togs. Before you return your suit, check our onesie fitting techniques here to make sure you're trying it on correctly!

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