HOW DO I RETURN SOMETHING?

  • Return item(s) to;

JOLYN Returns Department
Locked Bag 4, Bundall Business Hub
BUNDALL QLD 4217

  • Please include your original packing slip OR a note including your name and order number
  • We will provide you with a refund when we receive your return item(s)
    • Please note that the refund process may take up to TWO WEEKS for funds to be transferred to the card that original purchase was made 
  • To reorder the correct size or cut, pop online to aus.jolynclothing.com
  • ✂----------- PLEASE take care when opening your parcel with scissors, as we cannot accept returns on swimwear damaged when cutting through the bag! -------✂----

    WHAT ABOUT EXCHANGES?

    • We don’t facilitate exchanges
    • Return swimmers as per return instructions above
    • Place a separate order for your new item(s) at aus.jolynclothing.com
      • This is the fastest way for you to get your new suit 
      • Your new order will be shipped the next business day
      • This way our stock levels stay right so you can get the togs that you want

    WHAT IS OUR RETURNS POLICY?

    • Item(s) can be returned within 30 days of purchase
    • Item(s) must be unworn, unwashed and free of stains/odours
    • Tags and hygiene liners must be attached and intact
      • Please try on swimmers over underwear
    • If above requirements are not met, store credit/refund will not be issued
    • Please note that we do not accept returns of swimwear that has been printed on (team logos, etc.)

    WHAT IF I PURCHASED AT A POP UP SHOP?

    • Contact us at australia@jolynclothing.com and let us know
    • Return swimmers as per return instructions above
    • Include a note with your name, email address and contact number 
    • We will provide you with a store credit to find some new swimmers that you LOVE 

    WHAT ABOUT SHIPPING COSTS?

    • The cost of shipping is not our responsibility, as much as we wish it were free for everyone 
    • Please note that in no circumstances do we pay for import or duty fees for international shipments 

    WHAT IF  I GOT THE WRONG SWIMMERS?

    • SORRY!!
    • Unfortunately we are all human and sometimes mistakes do happen 
    • Please email us at australia@jolynclothing.com and let us know
    • We will organise a refund for your shipping costs and correct our mistake to the best of our human powers

    IS THERE WARRANTY ON MY JOLYN'S?

    • Our factories take pride in in providing top quality garments 
    • Our fabric and stitching is top quality 
    • We provide a six (6) month warranty on all stitching 
    • If you pop a stitch, send us a photo of the faulty garment at australia@jolynclothing.com and let us know
    • Follow the returns instructions above and include a note with your name, email address, contact number and order number (if you know it) 
    • We will get a repair on your garment or a replacement garment to you as soon as possible 
    • Please allow 3-4 WEEKS for this process