HOW DO I RETURN SOMETHING?

  • Return item(s) to;

JOLYN Returns Department

2/43 Surf Street, Mermaid Beach, QLD 4218

  • Please include your original packing slip OR a note including your name and order number
  • We will provide you with a refund when we receive your return item(s)
    • Please note that the refund process may take up to TWO WEEKS for funds to be transferred to the card that original purchase was made 
  • To reorder the correct size or cut, pop online to jolynclothing.com

WHAT ABOUT EXCHANGES?

  • We don’t facilitate exchanges
  • Return swimmers as per return instructions above
  • Place a separate order for your new item(s) at jolynclothing.com
    • This is the fastest way for you to get your new suit 
    • Your new order will be shipped the next business day
    • This way our stock levels stay right so you can get the togs that you want

WHAT IS OUR RETURNS POLICY?

  • Item(s) can be returned within 30 days of purchase
  • Item(s) must be unworn, unwashed and free of stains/odours
  • Tags and hygiene liners must be attached and intact
    • Please try on swimmers over underwear
  • If above requirements are not met, store credit/refund will not be issued

WHAT IF I PURCHASED AT A POP UP SHOP?

  • Contact us at australia@jolynclothing.com and let us know
  • Return swimmers as per return instructions above
  • Include a note with your name, email address and contact number 
  • We will provide you with a store credit to find some new swimmers that you LOVE 

WHAT ABOUT SHIPPING COSTS?

  • The cost of shipping is not our responsibility, as much as we wish it were free for everyone 
  • Please note that in no circumstances do we pay for import or duty fees for international shipments 

WHAT IF  I GOT THE WRONG SWIMMERS?

  • SORRY!!
  • Unfortunately we are all human and sometimes mistakes do happen 
  • Please email us at australia@jolynclothing.com and let us know
  • We will organise a refund for your shipping costs and correct our mistake to the best of our human powers.

IS THERE WARRANTY ON MY JOLYN'S?

  • Our factories take pride in in providing top quality garments 
  • Our fabric and stitching is top quality 
  • We provide a six (6) month warranty on all stitching 
  • If you pop at stitch, send us a photo of the faulty garment at australia@jolynclothing.com and let us know
  • Follow the returns instructions above and include a note with your name, email address, contact number and order number (if you know it) 
  • We will get a repair on your garment or a replacement garment to you as soon as possible 
  • Please allow 3-4 WEEKS for this process