DO YOU HAVE A STORE?
If you’d like to try Jolyns on in person, our office is located at:
9c Northview Street
Mermaid Beach, QLD
SHOPPING IS BY APPOINTMENT ONLY
We love visitors, but we’re always on the go, so please let us know that you’re coming so we can make sure we’re there and ready to help you!
HOW CAN I CONTACT YOU?
Our mailing address is:
2/43 Surf Street, Mermaid Beach, QLD 4218
9c Northview St, Mermaid Beach QLD
Monday – Friday, 9 am – 5 pm
Call: Jess at 0403233910
HOW SHOULD I CARE FOR MY TOGS?
To keep your swimmers so fresh and so clean, rinse them in cold water (no soap needed) and hang dry. Please DO NOT iron, dry clean, bleach, or put your togs in the dryer!
HOW DO YOUR SUIT SIZES COMPARE TO OTHER BRANDS?
Our suits tend to run smaller than most other swimwear brands. If you are unsure of your size we usually recommend going one size up from what you normally wear. Click here for our size chart and measurement guide.
A SUIT I WANT IS OUT OF STOCK. WHEN WILL IT BE RESTOCKED?
We do our best to restock our solid colors every 2-3 weeks or so. Most prints and contrast suits are limited edition and do not get restocked online once they have been sold out.
WHERE ARE YOUR SUITS MADE?
We make our suits in the United States. We believe strongly in being a socially responsible company and work closely along side our awesome production crew to get our suits made with top quality.
HOW SHOULD I WASH MY SUIT?
We recommend thoroughly hand washing and air drying your suit after every use. Please avoid any washing or drying machine as those may cause damage to your Jolyn.
CAN I CHANGE OR CANCEL MY ORDER?
Once you place an order, we start on the packing and shipping process right away, so we are unable to make changes. If you realize you’ve made a mistake in your order, please email us.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped you will receive a shipping confirmation email with a tracking number. You can track your package here
I RECEIVED A DAMAGED/DEFECTIVE/INCORRECT ITEM. WHAT DO I DO?
Please contact us immediately and we will be happy to help you. Email us.
HOW MUCH IS SHIPPING?
Australia standard shipping AU$10.00
Australia Express AU$14.00
New Zealand standard shipping AU$14.00
* Please note that the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered.
WHEN WILL MY ORDER SHIP?
We try our best to get you your suits right away. All orders placed by 10 am are generally processed and dispatched that afternoon.
We are closed on the weekends. Orders placed on Friday, or the weekend, will ship out the following Monday. This includes regular Australia Post, Express Australia Post, and International Air Mail.
WHEN WILL MY ORDER ARRIVE?
We post with Australia post and use their guidelines for delivery time.
Standard Shipping within Australia is between 2-8 business days
Express Shipping within Australia is between 1-4 business days
International Air Mail (New Zealand) is between 5-15 business days.
MY ORDER WAS DELIEVERED BUT I NEVER GOT IT. WHAT DO I DO?
Sometimes orders get delivered to your local post office or the wrong house by accident. First check with your neighbors, mailman and local post office. Still no luck? Email us.