During the COVID-19 Pandemic, we are operating at reduced hours in a commitment to keeping our staff and souls safe and healthy. Our showroom is open for shopping strictly by appointment only, and our office will be closed indefinitely on Wednesdays, but will continue dispatching your orders every other weekday. Whilst there are no delays in getting your orders out our doors, there may be some limitations on postal systems in your area*, so please give your delivery drivers a little extra time to get their jobs done safely and securely. From the bottom of our hearts, we thank you SO MUCH for your continued support and understanding during this time of uncertainty.
*COVID-19 shipping delays update: Our courier and delivery partners are still experiencing overwhelming demand, both domestically and internationally. Record volumes, increased safety measures and difficulties entering and accessing all areas are contributing to delays, so please be patient when waiting for your parcels to arrive - everyone is doing their best to work through the craziest phase of our lives. Please visit the Australia Post Coronavirus: Service Updates page for up to the minute information for your country, as changes occur frequently.
YES! Click & Collect is the latest and greatest way to get exactly what you're after! If this is your first time buying with us or you want to try a new cut, this is your saviour. Shop online, choose your style, size, colour (the whole rainbow if you want), and select "Click & Collect" for your shipping method. Your order will be packed up and ready for you to collect from our office in Varsity Towers the following business day between 1pm-4pm (give us a call on 0403 233 910 if you're having trouble finding us). You're most welcome to try on your togs when you come to pick them up, and swap over anything that isn't quite "you". We want you to look and feel confident, beautiful and ready to take on the world in your new JOLYN's!
Parcels will be ready for collection after 1pm the next business day (we are closed Wednesdays & weekends!) of placing your order, i.e. if you order on Monday at 3pm, your togs will be ready by 1pm on Tuesday, excluding orders with printing. You will receive a dispatch notification via email or text when your order is ready to collect.
All JOLYN swimwear styles are Chlorine Resistant! Our swimwear is made with 100% Polyester Fabric. The greatest news is that even our lining is 100% polyester meaning that your suit will tackle the chlorine better than any other brand.
Always remember to thoroughly rinse the chlorine out of your suit after being in the pool, especially if you're storing your suit away for any period of time.
JOLYN is designed by athletes for athletes. All of our swimwear is suitable for training....yes that even includes the triangle top! We pride ourselves on creating swimwear that not only looks good but stays on, as long as you double knot the tie-backs we promise they won't come undone during the hardest of workouts.
We do have a few bottoms that are drawstring-less that have been created for our Beach Volleyball athletes. They are perfect for diving in the sand however we do not recommend them for diving in the pool or the ocean. These bottoms are very well labelled on the website to ensure you don't order them by mistake.
To keep your swimmers so fresh and so clean, rinse them in cold water (no soap needed) and hang dry. Please DO NOT iron, dry clean, bleach, or put your togs in the dryer! For more info on how to best look after your togs, head to our Swimwear Care Tips blog.Note that pilling is a common problem with all swimwear, so please avoid abrasive surfaces like sitting on concrete and pool edges. No replacements can be given if your suit does begin to pill, but you can easily tidy them up with an electric lint shaver.
Our suits tend to run smaller than most other swimwear brands. If you are unsure of your size we usually recommend going one size up from what you normally wear. Click here for our size chart and measurement guide.
No, none of our suits have padding or shelf bras built in. JOLYNs are designed to fit like a second skin, so they move as closely with you as possible. All suits are lined with thick polyester, so there's no chance of see-through scandals. Some of our customers have put their own padding into swim tops, by making a tiny incision between the lining (we don't recommend this 🙈 but it is doable). Others find wearing another swim top under their onesie provides that extra support they need.
If you're looking for some tried and tested recommendations for supportive styles, check out this article.
We make our suits in the United States. We believe strongly in being a socially responsible company and work closely along side our awesome production crew to get our suits made with top quality.
We recommend thoroughly hand rinsing and air drying your suit after every use. Please avoid any washing or drying machine as those may cause damage to your JOLYN.
It's super important to rinse as much chlorine out of your suit as possible after being in the pool, especially if you're storing your suit away for any period of time.
We do our best to restock our solid colours every 2-3 weeks or so. Most prints and contrast suits are limited edition and do not get restocked online once they have been sold out.
If the style you're after is out of stock, you can sign up to be notified when that item is restocked. Simply add your email to the 'Item out of stock' pop-up on your chosen product.
Once your order has been shipped you will receive a shipping confirmation email with a tracking number. You can track your package here. See below for further shipping information and timeframes, bearing in mind that Australia Post advises that over 90% of late items arrive within 3 business days of their due date.
Please contact us immediately and we will be happy to help you. Email us.
IMPORTANT!!! ✂----------- We know you're gonna be super excited to rip open your parcel when it arrives, but PLEASE take care when opening your bag with scissors, as they just might cut right through the togs inside! And that's what real devastation feels like. -------✂----
If this is your first order with JOLYN Australia, it's your lucky day - you're eligible for free standard shipping! Simply subscribe to our mailing list here, and we'll send a free shipping code to your email inbox. Just enter this code at checkout, select Standard Shipping or International Standard Pack & Track Shipping as your shipping method, and you're good to go.
Orders over $150AUD are also eligible for free shipping* - you'll be given this option at checkout if your order is $150AUD or more.Otherwise, our postage costs are as follows:
Australia Standard shipping AU$8.00
Australia Express shipping AU$12.00
International Pack & Track shipping AU$10.00
Rest of World (outside Oceania) standard shipping AU$20.00 *not eligible for any free shipping offers
Please note that the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered.
We post with Australia Post within Australia, and DHL internationally, and use their guidelines for delivery times.
Standard Shipping within Australia is between 2-8 business* days
Express Shipping within Australia is between 1-4 business* days
International Pack & Track is between 5-10 business days*
Rest of World is up to 20 business days*
*please note, shipping delays are to be expected during the COVID-19 Pandemic and the Festive Season, as border restrictions, lockdowns, and unprecedented demand pose difficulties for courier companies.
** Unfortunately we can't take responsibility for our delivery partner's speediness within the above estimates and can only follow up orders that have exceeded the guidelines as above. **
*** Please do let us know if your shipping time exceeds the estimates above and we'll get straight onto it. ***
**** Over 90% of late parcels arrive within 3 business days of their due date. Your patience is very much appreciated! Please track your order through the link provided in your shipping confirmation email before getting in touch with us (as we'll only be able to give you the exact same tracking info). ****
***** Once your parcel leaves our warehouse, it becomes the responsibility of Australia Post in Australia, or DHL internationally. In the unfortunate circumstance of a non-delivery (including issues with Safe Drop), an investigation will need to be launched directly with the courier company by the customer. *****
We try our best to get you your suits right away. All orders placed by 10am are generally processed and dispatched that afternoon.
We are closed on Wednesdays & the weekends. Orders placed after 10am on Friday, or on the weekend, will ship out the following Monday. This includes both Express & Standard shipping services.
Sometimes, your suit just ain't quite right - we know that! While we don't offer exchanges (our stock moves so fast, we just can't guarantee that the style/size you wanted will be in stock by the time your returned suit gets back to us), we do offer full refunds if you're not 100% in love with your new purchase.
Read our Returns & Refunds info here for everything you could possibly need to know about returning your togs. Before you return your suit, check our onesie fitting techniques here to make sure you're trying it on correctly!